Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise:

• "arta4" means the online gaming platform operating at arta4.one, including all sub-pages, services, software, and products made available through the platform.
• "the Company" means the licensed entity operating the arta4 platform under an internationally issued gaming licence.
• "Member" / "You" means any natural person who has registered a valid account on the arta4 platform and whose account is in good standing.
• "Account" means the personal member account created by You on the arta4 platform, uniquely identified by your registered username.
• "Balance" means the sum of real-money funds held in your arta4 Account at any given time, denominated in Indonesian Rupiah (IDR).
• "Bonus Funds" means promotional credits awarded to your Account that are subject to wagering requirements and separate bonus terms before conversion to withdrawable funds.
• "Services" means all gaming products offered by arta4, including but not limited to the sportsbook, live casino, slot games, scratch cards, and bingo.
• "KYC" means the Know Your Customer identity and document verification process required to activate full account functionality, including withdrawals.
• "Prohibited Territory" means any jurisdiction in which accessing and using the Services is prohibited by applicable law.
• "IDR" means Indonesian Rupiah, the sole currency in which arta4 Account Balances are denominated and in which all transactions are settled.

To register and maintain an arta4 Account, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. arta4 operates a strict adults-only policy. Age verification is conducted as part of the KYC process and arta4 reserves the right to request identity documentation at any stage.
• You must be accessing the Services from a jurisdiction in which online gaming is not prohibited. It is your sole responsibility to verify that your use of arta4 is lawful in your jurisdiction before registering an Account.
• You must be a natural person acting on your own behalf. Corporate entities, partnerships, trusts, or any non-individual legal persons may not register an arta4 Account.
• You must not be a current employee, contractor, affiliate, or immediate family member of an employee of the Company or any of its licensed game providers.
• You must not be subject to a self-exclusion order, either through arta4's own responsible gaming programme or through any external gambling self-exclusion scheme to which arta4 participates.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to your place of residence.

3.1 Registration Process

To use the Services, you must complete arta4's registration process, providing accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and Indonesian mobile number. You may only register one Account per person. Duplicate accounts are strictly prohibited and will result in account closure and forfeiture of any associated balances.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your arta4 login credentials. You agree to notify arta4 support immediately if you suspect that your Account has been accessed by an unauthorised third party. arta4 will not be liable for any losses resulting from your failure to protect your login credentials. You should not use easily guessable passwords and are encouraged to enable two-factor authentication.

3.3 Identity Verification (KYC)

arta4 is required to verify the identity of all members prior to processing withdrawal requests. The KYC process requires submission of a valid Indonesian National Identity Card (KTP) and may additionally require proof of address and payment method ownership. arta4 reserves the right to suspend withdrawals pending completion of KYC and to close any Account where verification cannot be completed satisfactorily.

3.4 Account Closure

You may request closure of your arta4 Account at any time by contacting customer support. Any verified real-money Balance at the time of closure will be refunded to your verified payment method, subject to standard withdrawal processing times and any applicable wagering requirements on Bonus Funds. arta4 reserves the right to close any Account that is found to be in breach of these Terms & Conditions without prior notice.

4.1 Supported Payment Methods

arta4 accepts deposits and processes withdrawals via the following Indonesian payment methods: bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All transactions are denominated in Indonesian Rupiah (IDR). arta4 does not accept cryptocurrency or international payment methods not listed in the platform's current cashier.

4.2 Minimum Deposit Amounts

Minimum deposit amounts vary by payment method. Current minimum deposit thresholds are displayed in the arta4 cashier at the time of transaction. arta4 reserves the right to amend minimum and maximum deposit limits at any time with reasonable notice.

4.3 Withdrawal Processing

Withdrawal requests are processed for KYC-verified Accounts only. Verified members can expect the following indicative processing times:

• E-wallet withdrawals (OVO, DANA, GoPay, ShopeePay, LinkAja): typically processed within one hour of request approval.
• Bank transfer withdrawals (BCA, BRI, BNI, Mandiri, and other supported banks): typically processed within one to three hours of request approval during operating hours.
• First withdrawal requests from newly KYC-verified Accounts may take up to 24 hours as part of standard security procedures.

4.4 Deposits Made in Error

If you make a deposit to your arta4 Account in error, contact customer support immediately. arta4 will make reasonable efforts to reverse an erroneous deposit if it has not already been wagered, but cannot guarantee reversal in all circumstances. Deposits that have been used to place bets are non-refundable.

5.1 General Bonus Terms

All bonuses and promotional offers made available on the arta4 platform are subject to these general bonus terms and any specific terms stated in the relevant promotion. By opting in to any arta4 bonus, you confirm that you have read and accepted the applicable terms.

5.2 Wagering Requirements

Bonus Funds credited to your Account are subject to a wagering requirement, which must be completed before Bonus Funds or winnings derived therefrom can be converted to withdrawable real-money funds. The specific wagering multiplier applicable to each bonus is stated in the promotion terms. Wagering requirements must be met within the validity period stated for the relevant bonus; expired Bonus Funds are forfeited without compensation.

5.3 Bonus Eligibility

Each promotion specifies its own eligibility criteria. Unless stated otherwise, bonuses are available to one Account per person, per household, and per payment method. arta4 reserves the right to withdraw any bonus offer, suspend a bonus account, or reclaim bonus funds where there is evidence of abuse, including but not limited to: creating multiple Accounts to claim the same offer, placing offsetting bets to artificially satisfy wagering requirements, or any form of collusion.

5.4 Seasonal & Cultural Promotions

arta4 periodically offers seasonal and cultural promotions aligned with Indonesian public holidays and cultural moments, including Idul Fitri, Independence Day (17 August), Nyepi, and the fasting month of Ramadhan. Specific terms for each seasonal promotion are published on the platform at the time the promotion is active. Seasonal bonus terms may include modified wagering requirements, extended validity periods, or product-specific restrictions and will be communicated clearly at the point of opt-in.

6.1 Sportsbook

All sports bets placed on arta4 are subject to the sportsbook rules published on the platform. By placing a bet, you accept those rules in full. arta4 reserves the right to void, suspend, or settle bets differently from the displayed price in cases of obvious pricing error, manifest error in market creation, or where an event result is subject to official review or reversal. Void bets are refunded to your Account Balance at the staked amount.

6.2 Live Casino

Live casino games provided by Evolution Gaming, Pragmatic Play Live, and other certified studios are governed by the rules displayed within the game interface and the respective studio's published game rules. arta4 acts as a distributor of these products and is not responsible for technical interruptions originating within a third-party studio's infrastructure. In the event of a disconnection during a live casino game, the round will be settled according to the game provider's standard disconnection policy.

6.3 Slot Games

All slot titles available on arta4 use independently certified Random Number Generator (RNG) software. The Return to Player (RTP) percentage for each title is available within the game's information panel. arta4 does not alter or influence RNG outcomes. Malfunctions in slot software void all affected pays and plays; any amounts wagered during a verified malfunction will be refunded to your Balance.

6.4 Maximum Winnings

arta4 applies maximum single-bet payout limits and maximum winnings caps per product category. These limits are specified within each product section of the platform. The Company reserves the right to limit the maximum winnings paid on any single event, session, or transaction where the payout would be disproportionate to the stake placed due to a pricing or system error.

6.5 Suspected Fraud or Collusion

Any Account where arta4 has reasonable grounds to suspect fraudulent activity, match-fixing involvement, collusion, or use of automated betting systems (bots) will be suspended pending investigation. Confirmed fraud will result in permanent Account closure, forfeiture of all funds, and referral to the relevant licensing authority.

arta4 is committed to promoting responsible gaming and provides all members with access to the following tools, available from the Account settings panel after login:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your Account. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Configure on-screen alerts to notify you when your gaming session has exceeded a duration you choose.
• Cooling-Off Periods: Temporarily suspend your Account for a period of your choice (24 hours, 7 days, or 30 days). During a cooling-off period, you cannot log in, deposit, or place bets.
• Self-Exclusion: Permanently close your arta4 Account. Self-exclusion requests are processed by the support team and take effect within 24 hours of confirmation. Self-excluded members may not re-register.

If you are concerned that your gaming behaviour is becoming problematic, please visit arta4's dedicated Responsible Gaming page, or contact the 24/7 support team via live chat. You must be 21 or older to use the arta4 platform. arta4 reserves the right to enforce responsible gaming measures on any Account where play patterns suggest a potential gambling problem, including imposing deposit limits without prior request.

The following conduct is strictly prohibited on the arta4 platform. Any Member found to have engaged in prohibited conduct faces immediate Account suspension, permanent closure, and forfeiture of all associated funds:

• Registering more than one Account, whether under the same or a different identity.
• Providing false, misleading, or incomplete information during registration or KYC.
• Using the platform if you are under 21 years of age or are located in a Prohibited Territory.
• Using automated software, bots, scrapers, or artificial intelligence tools to interact with the platform or place bets.
• Exploiting software errors, glitches, or undisclosed vulnerabilities in any arta4 product for financial gain.
• Engaging in money laundering, terrorist financing, or any other financial crime through the platform.
• Attempting to reverse-engineer, decompile, or tamper with any part of the arta4 platform or its underlying software.
• Colluding with other Members or third parties to gain an unfair advantage in any casino game or sports market.
• Sharing Account credentials with any other person or allowing a third party to operate your Account on your behalf.
• Conducting chargebacks or payment disputes in bad faith in relation to legitimate arta4 transactions.

All content on the arta4 platform — including but not limited to the arta4 brand name, logo, website design, text, graphics, game interfaces, software, and underlying code — is the exclusive intellectual property of the Company or its licensed third-party suppliers. No part of the platform may be copied, reproduced, distributed, published, or commercially exploited without prior written authorisation from the Company.

Third-party game content (including slot titles, live casino interfaces, and game studios' branding) is owned by the respective game providers and is licensed to arta4 for use on the platform. Any unauthorised use of third-party game content is a violation of those providers' intellectual property rights and may result in separate legal action.

To the fullest extent permitted by applicable law, arta4 and the Company shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or indirect, incidental, special, or consequential damages arising out of your use of, or inability to use, the Services.
• Any interruption, delay, suspension, or termination of the Services caused by circumstances beyond the Company's reasonable control, including force majeure events, telecommunications failures, cyberattacks, or regulatory action.
• The conduct, content, or services of any third-party game providers whose products are accessible through the arta4 platform.
• Any losses you incur as a result of your failure to maintain the security of your Account credentials.
• Any losses arising from your use of the Services in a jurisdiction where such use is prohibited or restricted.

Nothing in these Terms & Conditions excludes or limits arta4's liability for fraud, wilful misconduct, or any other matter that cannot be excluded or limited by law.

arta4's collection, use, and storage of your personal data is governed by the arta4 Privacy Policy, which forms part of these Terms & Conditions by reference. By registering an Account, you confirm that you have read and accepted the Privacy Policy. In summary, arta4 collects personal data necessary to operate your Account, process transactions, comply with KYC and anti-money laundering obligations, and deliver customer support. arta4 does not sell personal data to third parties and implements industry-standard technical and organisational measures to protect data security.

arta4 reserves the right to amend these Terms & Conditions at any time. Where amendments are material, arta4 will provide reasonable advance notice by publishing the updated terms on the platform and, where practicable, notifying Members via their registered email address or an in-platform notification. Continued use of the Services after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not accept the revised terms, you must cease using the Services and request Account closure before the amendment takes effect.

Minor amendments — such as corrections to typographical errors, clarifications that do not materially alter your rights or obligations, or updates required by regulatory or licensing authority direction — may be made without advance notice and are effective from the date of publication.

These Terms & Conditions are governed by and shall be construed in accordance with the laws of the jurisdiction in which the Company holds its gaming licence. Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through arta4's internal complaints procedure shall be referred to the competent courts or arbitration body of the relevant jurisdiction.

For the avoidance of doubt, the availability of arta4's Services to players located in Indonesia does not constitute the Company's submission to Indonesian jurisdiction for the purposes of these Terms & Conditions. Members located in Indonesia access the Services subject to these Terms & Conditions and acknowledge that the governing law is as stated above.

arta4 operates a formal internal complaints procedure. Members wishing to raise a complaint should contact the support team in the first instance. If a complaint cannot be resolved at the first point of contact, it will be escalated to the Company's compliance team, who will respond within five business days.

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your Account, please contact the arta4 support team through the following channels:

• 24/7 Live Chat: Available directly from your arta4 Account dashboard after login.
• Email: [email protected] (plain text — not a clickable link).
• WhatsApp: +62 811 0000 4444 (plain text — not a clickable link).

Support is available in English and Indonesian (Bahasa Indonesia) and operates across WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones to serve all regions of Indonesia.